Jeep Meridian: My pleasant experience dealing with a service centre

Other than this issue, the Meridian was a pure delight and we loved the drive and the comfort it offered.

BHPian car-o-holic recently shared this with other enthusiasts.

A quick update on a pleasant experience with a Jeep Service centre!

Our family of 3 (with a 8-year old) was on the way from Bengaluru to Coimbatore when we noticed the Engine light on & the acceleration was low – this was about 40 km from Salem. We were quite worried and apprehensive after having read so many incidents regarding Jeep!

We called the service centre in Bengaluru seeking advise but they were non committal and asked us to call the Toll free number and visit the nearest service centre.

We looked on Google and found the nearest one to be in Salem – True Sai and we called the number on google – the person at the other end (Mr. Vignesh – customer service head) was very courteous and asked us about the issue, requested us to drive in if we did not have any issues with driving and/or braking. Once we reached the centre, they took up our vehicle immediately and ran some diagnostics & turns out it was the DPF clogging – no other codes came up…they were able to rectify the issue as we sat in their service centre (simple, decent set up – water was offered) and we could leave the place in just an hour! Extremely impressed with Vignesh’s team and the way they attended to our request immediately — we did not have to pay a single rupee for any of this.

We were actually worried after having read so many horror stories and this was a pleasant experience – hence, decided to post it here so that anybody who needs to use Jeep service in that area is aware of this.

Other than this issue, the Meridian was a pure delight and we loved the drive and the comfort it offered us during our Bengaluru – Coimbatore – Palakkad – Bengaluru road trip over the weekend.

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