{"id":118293,"date":"2023-08-23T11:59:10","date_gmt":"2023-08-23T11:59:10","guid":{"rendered":"https:\/\/lasixlineon.com\/?p=118293"},"modified":"2023-08-23T11:59:10","modified_gmt":"2023-08-23T11:59:10","slug":"undercover-boss-lufthansa-ceo-works-as-cabin-crew","status":"publish","type":"post","link":"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/","title":{"rendered":"Undercover boss! Lufthansa CEO works as cabin crew"},"content":{"rendered":"<h1>Undercover boss! Lufthansa CEO works as economy and business class cabin crew on a flight &#8211; and finds the experience &#8216;challenging&#8217;<\/h1>\n<ul>\n<li><strong>CEO Jens Ritter worked as cabin crew in both business class and economy class<\/strong><\/li>\n<li><strong>He said his time as crew was &#8216;about putting yourself in someone else\u2019s shoes&#8217;<\/strong><\/li>\n<li><span>READ MORE: Gleneagles named hotel with the best service in the WORLD<\/span><\/li>\n<\/ul>\n<p>Lufthansa\u2019s cabin crew welcomed a new team member earlier this month &#8211; but he wasn&#8217;t a standard new hire.<\/p>\n<p>The German airline\u2019s Chief Executive Officer (CEO), Jens Ritter, worked as cabin crew in both business class and economy class on flights heading between Riyadh, Bahrain and Frankfurt.<\/p>\n<p>Ritter, who has been running the airline since April 2022, opened up about the \u2018challenging\u2019 experience on LinkedIn, sharing pictures of himself in traditional crew uniform.<\/p>\n<p>One image shows him serving a passenger a beverage, while in another, he\u2019s pushing the flight attendants\u2019 drinks trolley.<\/p>\n<p>He said that his time as crew was &#8216;about putting yourself in someone else\u2019s shoes&#8217; and described it as an &#8216;enriching and a powerful experience&#8217;.\u00a0<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/08\/23\/11\/74630031-12436403-Lufthansa_s_CEO_Jens_Ritter_worked_as_cabin_crew_in_both_busines-a-23_1692786282525.jpg\" height=\"673\" width=\"634\"><\/p>\n<p>Lufthansa\u2019s CEO\u00a0Jens Ritter worked as cabin crew in both business class and economy class earlier this month\u00a0<\/p>\n<p>\u2018I was astonished how much I learned in these few hours,\u2019 he said, adding that the decisions he makes in the Lufthansa offices going forward will be \u2018different\u2019 now that he\u2019s seen what the crew do during their time on board.\u00a0<\/p>\n<p>\u2018Sometimes, you need to change perspectives in order to gain new insights,\u2019 he said.<\/p>\n<p>He continued: \u2018I was amazed by how much there is to organie, especially, if something doesn\u2019t go as planned \u2013 for example, the meals offered on the menu cards were not exactly the meals loaded on board.\u2019 Ritter noted that they have since fixed this issue internally.\u00a0<\/p>\n<p>The experience of working on an overnight flight was particularly challenging for the airline boss. Ritter, who started out his aviation career as an Airbus A320 pilot in 2000, says he\u2019d previously \u2018thought he knew about the challenges a flight during the night entails\u2019 thanks to his background as a pilot, but admits he had a lot to learn.\u00a0<\/p>\n<p>Praising the overnight crew, he explains: &#8216;To be present and attentive and charming \u2013 when the biological clock just tells you to sleep \u2013 was something entirely different.\u2019<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/08\/23\/11\/74630027-12436403-Ritter_who_has_been_running_the_airline_since_April_2022_opened_-a-22_1692786280338.jpg\" height=\"846\" width=\"634\"><\/p>\n<p>Ritter, who has been running the airline since April 2022, opened up about the \u2018challenging\u2019 experience on LinkedIn<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/08\/23\/11\/74630025-12436403-image-a-24_1692786285837.jpg\" height=\"505\" width=\"634\"><\/p>\n<p>Ritter, pictured above with the Lufthansa team, says the decisions he makes in the Lufthansa offices going forward will be \u2018different\u2019 now that he\u2019s seen what the crew do on board<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/08\/23\/11\/74630029-12436403-image-a-25_1692786288513.jpg\" height=\"543\" width=\"306\"><\/p>\n<p>Ritter can be seen serving a beverage to a passenger during the flight\u00a0<\/p>\n<p>The father-of-three says that he \u2018enjoyed every moment\u2019 spent looking after the passengers, adding: \u2018It was so interesting to address the guests\u2019 wishes individually, to deal with the different energy everyone has.\u2019<\/p>\n<p>He added that the crew \u2018was terrific and welcomed [him] into their team right away\u2019.\u00a0<\/p>\n<p>Ritter\u2019s experience echoes the popular American reality TV series \u2018Undercover Boss\u2019, which sees senior company executives anonymously working within a department of their firm to investigate its inner workings.<\/p>\n<p>His LinkedIn post has garnered more than 5,000 likes, with LinkedIn user\u00a0Christopher Babayode wondering what the airline executive would &#8216;like to see improved&#8217; to enable his crews to better excel at their roles.\u00a0<\/p>\n<p>Ritter replied: &#8216;On the one hand it is all about stability and reliability. Because I think our crews already do a great job.\u00a0<\/p>\n<p>&#8216;However, the aviation industry suffers from lack of staff, broken supply chains, lack of aircraft and many other problems. If we fix this \u2013 their job would be a lot easier.&#8217;<\/p>\n<p>He added: &#8216;On the other hand I think that everyone likes working if they feel being seen and appreciated and psychologically safe. This is something else I am trying hard to improve!&#8217;\u00a0<\/p>\n<p>Source: <a href=\"https:\/\/www.dailymail.co.uk\/travel\/article-12436403\/Undercover-boss-Lufthansa-CEO-works-economy-business-class-cabin-crew-flight-finds-experience-challenging.html\" target=\"_blank\" rel=\"noopener\">Read Full Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Undercover boss! Lufthansa CEO works as economy and business class cabin crew on a flight &#8211; and finds the experience &#8216;challenging&#8217; CEO Jens Ritter worked as cabin crew in both business class and economy class He said his time as crew was &#8216;about putting yourself in someone else\u2019s shoes&#8217; READ MORE: Gleneagles named hotel with the best service in the [&#8230;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Undercover boss! Lufthansa CEO works as cabin crew - lasixlineon.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Undercover boss! Lufthansa CEO works as cabin crew - lasixlineon.com\" \/>\n<meta property=\"og:description\" content=\"Undercover boss! Lufthansa CEO works as economy and business class cabin crew on a flight &#8211; and finds the experience &#8216;challenging&#8217; CEO Jens Ritter worked as cabin crew in both business class and economy class He said his time as crew was &#8216;about putting yourself in someone else\u2019s shoes&#8217; READ MORE: Gleneagles named hotel with the best service in the [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/\" \/>\n<meta property=\"og:site_name\" content=\"lasixlineon.com\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-23T11:59:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/08\/23\/11\/74630031-12436403-Lufthansa_s_CEO_Jens_Ritter_worked_as_cabin_crew_in_both_busines-a-23_1692786282525.jpg\" \/>\n<meta name=\"author\" content=\"mediabest\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"mediabest\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/\",\"url\":\"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/\",\"name\":\"Undercover boss! Lufthansa CEO works as cabin crew - lasixlineon.com\",\"isPartOf\":{\"@id\":\"https:\/\/lasixlineon.com\/#website\"},\"datePublished\":\"2023-08-23T11:59:10+00:00\",\"dateModified\":\"2023-08-23T11:59:10+00:00\",\"author\":{\"@id\":\"https:\/\/lasixlineon.com\/#\/schema\/person\/0f97729ba4f6c2af46dd5d5a27032cc9\"},\"breadcrumb\":{\"@id\":\"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/lasixlineon.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Travel\",\"item\":\"https:\/\/lasixlineon.com\/category\/travel\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Undercover boss! Lufthansa CEO works as cabin crew\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/lasixlineon.com\/#website\",\"url\":\"https:\/\/lasixlineon.com\/\",\"name\":\"lasixlineon.com\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/lasixlineon.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/lasixlineon.com\/#\/schema\/person\/0f97729ba4f6c2af46dd5d5a27032cc9\",\"name\":\"mediabest\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/lasixlineon.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a7b02be8288a0edbb9764901ae6050dc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a7b02be8288a0edbb9764901ae6050dc?s=96&d=mm&r=g\",\"caption\":\"mediabest\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Undercover boss! Lufthansa CEO works as cabin crew - lasixlineon.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/","og_locale":"en_US","og_type":"article","og_title":"Undercover boss! Lufthansa CEO works as cabin crew - lasixlineon.com","og_description":"Undercover boss! Lufthansa CEO works as economy and business class cabin crew on a flight &#8211; and finds the experience &#8216;challenging&#8217; CEO Jens Ritter worked as cabin crew in both business class and economy class He said his time as crew was &#8216;about putting yourself in someone else\u2019s shoes&#8217; READ MORE: Gleneagles named hotel with the best service in the [...]","og_url":"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/","og_site_name":"lasixlineon.com","article_published_time":"2023-08-23T11:59:10+00:00","og_image":[{"url":"https:\/\/i.dailymail.co.uk\/1s\/2023\/08\/23\/11\/74630031-12436403-Lufthansa_s_CEO_Jens_Ritter_worked_as_cabin_crew_in_both_busines-a-23_1692786282525.jpg"}],"author":"mediabest","twitter_card":"summary_large_image","twitter_misc":{"Written by":"mediabest","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/","url":"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/","name":"Undercover boss! Lufthansa CEO works as cabin crew - lasixlineon.com","isPartOf":{"@id":"https:\/\/lasixlineon.com\/#website"},"datePublished":"2023-08-23T11:59:10+00:00","dateModified":"2023-08-23T11:59:10+00:00","author":{"@id":"https:\/\/lasixlineon.com\/#\/schema\/person\/0f97729ba4f6c2af46dd5d5a27032cc9"},"breadcrumb":{"@id":"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/lasixlineon.com\/travel\/undercover-boss-lufthansa-ceo-works-as-cabin-crew\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/lasixlineon.com\/"},{"@type":"ListItem","position":2,"name":"Travel","item":"https:\/\/lasixlineon.com\/category\/travel\/"},{"@type":"ListItem","position":3,"name":"Undercover boss! Lufthansa CEO works as cabin crew"}]},{"@type":"WebSite","@id":"https:\/\/lasixlineon.com\/#website","url":"https:\/\/lasixlineon.com\/","name":"lasixlineon.com","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lasixlineon.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/lasixlineon.com\/#\/schema\/person\/0f97729ba4f6c2af46dd5d5a27032cc9","name":"mediabest","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/lasixlineon.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a7b02be8288a0edbb9764901ae6050dc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a7b02be8288a0edbb9764901ae6050dc?s=96&d=mm&r=g","caption":"mediabest"}}]}},"_links":{"self":[{"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/posts\/118293"}],"collection":[{"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/comments?post=118293"}],"version-history":[{"count":1,"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/posts\/118293\/revisions"}],"predecessor-version":[{"id":118294,"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/posts\/118293\/revisions\/118294"}],"wp:attachment":[{"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/media?parent=118293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/categories?post=118293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lasixlineon.com\/wp-json\/wp\/v2\/tags?post=118293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}