Iceland driver threatened woman ‘I’ll come back for you’ if he got coronavirus
A self-isolating woman has slammed an Iceland delivery driver who allegedly threw her food order in the house and threatened to come back if he catches coronavirus.
Hannah Dodd, who has been isolating with her boyfriend at home for 10 days since they returned from a trip in Rome, had ordered about £100 worth of goods from the supermarket, but half of the items were missing in her order.
When the delivery driver arrived at her building, she instructed him to leave the food in the hallway as she explained that they are self-isolating and had not shown any symptoms.
In a video posted to her Twitter, she said: "The driver came into my corridor, threw the food into our corridor and then shouted through our door, which basically we're not even on the other side of, and said that 'if I get coronavirus, I know where you live, I know where your door is, I come back for you'.
"I know drivers are under a lot of strain but that's not really acceptable. We are in desperate conditions, we have to do this because we don't have family living in London."
She told Daily Star Online that most of the items she received were just "fizzy pop, some crisps and a couple of the frozen items".
"I couldn’t come out so I looked through the glass peephole on our door when I heard the slamming about," she added.
"I just saw him flinging the stuff down like with a temper, saw some of it like a bottle of Fanta being slammed down so hard he hit a wall.
"I watched him slamming about [getting coronavirus] and then I just said 'we don’t have it and I’m sorry for the inconvenience'."
The delivery driver then stormed off and yelled the same threat again while waiting for the lift, she added.
"As he got in the lift he was like 'if I get coronavirus I’ll be back here to that door' and the fire door to my half of the hall was shut luckily.
"But my neighbours from near the lift all came out their flats really confused. So I just gathered up the bags and went back inside."
Hannah said the incident left her frightened to sleep at night.
She filed two complaints to Iceland and received an apology from a direct message on Twitter.
An Iceland spokesperson told her: "We are very sorry to hear this and would like to ensure this is looked into. Good customer service is one of our highest priorities and this is certainly not our normal standard.
"We do all that we can to make sure our staff are courteous and helpful to customers. I have spoken to the store manager about this incident, who has asked me to apologise to you on their behalf.
"Once again, I am very sorry that you were treated so inappropriately by one of our colleagues and thank you for bringing this matter to our attention."
Daily Star Online has contacted Iceland for comment.
Hannah is still waiting for the rest of her order to be delivered, with most of it being basic food including raw meat, potatoes, bread.
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