Groom ‘furious’ at British Airways after luggage with wedding outfit left behind
A 'furious' groom-to-be faces a race against time to be reunited with his wedding outfit after his suitcase was not loaded onto his flight from Heathrow to Italy.
Farhad Ehtesham, 32, from Guildford, Surrey, hit out at British Airways after his baggage failed to make it onto the aircraft, and says the airline has failed to respond to his messages.
The business development manager, who is due to tie the knot in Tuscany on Saturday, flew from Heathrow's Terminal 5 to Rome's Fiumicino airport with his bride-to-be, Rachel, on Wednesday night.
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The couple carried her dress as hand luggage but checked in a suitcase containing his wedding outfit, which consists of a green jacket with cream linen trousers and a gold-coloured tie.
The case also contains other crucial items such as presents and decorations, plus clothes for their honeymoon.
Mr Ehtesham said that as soon as they touched down they received the email with the news about the missing luggage with a request to contact the airline company.
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“That’s when panic starts setting in," he said.
“You might think for clothes you can just buy others and try to claim through insurance, but it’s not that simple.
“I can’t replace a wedding outfit that was planned nine months ahead. It’s just unbelievable.”
The couple were told by airport staff in Rome that the suitcase would be put on the next British Airways flight from Heathrow on Thursday morning, but that was cancelled, and they have been unable to get further updates.
Mr Ehtesham said: “Any phone lines just go dead.
“I tried to message them on Instagram, Facebook and so on but got no response.
“We don’t know what to do.”
Asked how he felt about the situation, he said he was stressed and furious, and felt powerless to do anything because of the lack of response.
“It’s one of those things you hear about, but you don’t expect it to happen to you, especially before your wedding.
“I can’t explain how infuriating it is.”
Luggage belonging to thousands of passengers flying from Heathrow this month has not been loaded on to flights.
Images have emerged of a huge pile-up of checked bags at Terminal 2.
The airport said it ordered airlines to cancel 30 flights on Thursday morning because the expected number of passengers was more than it 'currently has capacity to serve'.
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